Frequently Asked Questions
I didn’t receive an email confirmation for my order. What can I do?
Please check your junk mail folder, if there was no email provided at check out it’s possible you have received a text instead. If you cannot locate your order confirmation please contact our customer service team and we will help you with this. support@nuvohealth.co.uk
Customer service hours
10:00-16:00 Mon - Friday
10:00-13:00 Saturday
Sunday - none
How can I contact support?
Email us at: support@nuvohealth.co.uk
We aim to respond within 24 hours.
How should products be stored?
- Store at 2–8°C and use within 30 days.
Do you ship internationally?
We currently only ship to UK Mainland and Northern Ireland. Apologies for any inconvenience.
Are payments secure?
Yes — all payments are processed via secure, encrypted payment providers.
What if my order arrives damaged?
Contact us within 48 hours with photos and your order number.
We will review and resolve the issue.
What are your products intended for?
All products are sold strictly for research purposes only!
How long does shipping take?
We dispatch within 1-2 working days from order, we ship everything by Royal Mail Tracked 24 which aims to deliver the following working day after shipping. Some areas of the UK can take slightly longer, please use tracking provided.
How are orders packaged?
All orders are shipped in discreet, secure packaging to ensure privacy and protection.
Do you offer refunds or returns?
No — due to the nature of our products, all sales are final.
However, we will assist with any damaged or incorrect orders.