Privacy Policy

Privacy Policy

Nūvo Health (“we”, “our”, “us”) is committed to protecting your privacy and handling your data transparently.

1. Information We Collect

We may collect and process the following data:

  • Name

  • Email address

  • Billing & shipping address

  • Payment details (processed securely via third-party providers)

  • Website usage data (cookies, analytics)

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Provide customer support

  • Improve website performance

  • Send transactional and (if opted-in) marketing communications

3. Legal Basis for Processing

Under the UK GDPR, we process data based on:

  • Contractual necessity (orders)

  • Legitimate interest (website improvement)

  • Consent (marketing emails)

4. Data Sharing

We only share data with trusted third parties, including:

  • Payment processors (e.g. Stripe)

  • Shipping providers

  • Website analytics tools

We do not sell your personal data.

5. Data Retention

We retain personal data only as long as necessary for:

  • Legal obligations

  • Accounting requirements

  • Business operations

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Lodge a complaint with the ICO (UK)

To exercise your rights, contact: [your email]

7. Data Security

We implement appropriate technical and organisational measures to protect your data.

8. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.