Refund Policy

Thank you for choosing Nūvo Health. Please review our policy carefully before completing your purchase.

1. Research Use Only

All products supplied by Nūvo Health are intended strictly for laboratory research purposes.They are not approved for human consumption, veterinary use, therapeutic, or diagnostic applications.

 

2. Final Sale Policy

Due to the specialised nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been confirmed.

 

3. Order Responsibility

Customers are responsible for ensuring that all order details, including product selection and shipping information, are accurate at the time of purchase.
Nūvo Health cannot be held liable for errors made during checkout.

 

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your support email].

To assist with resolution, please include:

• • Your order number
  • A description of the issue
  • Clear photographic evidence

Each case will be reviewed individually, and where appropriate, a replacement may be issued at our sole discretion.

 

5. Acceptance of Terms

By placing an order with Nūvo Health, you confirm that:

• • You understand the intended research-only use of all products
  • You agree to this no refund policy
  • You accept full responsibility for compliance with all applicable laws and regulations

 

6. Quality Commitment

We are committed to supplying high-quality research materials. If you experience any issues with your order, our team will always aim to provide a fair and prompt resolution.